1. Standard Refund Policy:

• Items must be returned within 30 days of receiving the order.
• The item should be in its original, unused condition with all tags, certificates, and packaging intact.
• Items that show signs of wear, alteration, or damage are not eligible for a refund.

2. Non-Refundable Items:

• Customized or personalized Jewellery.
• Sale or clearance items marked as "final sale."
• Earrings (due to hygiene reasons) unless faulty.

3. Faulty or Damaged Items:

• If your item arrives damaged or defective, please notify us within 7 days of receipt.
• You’ll be required to provide proof of the defect, such as clear photos, and our team will evaluate your claim.

1. Contact Us:

• Reach out to our Customer Service team at online@mr-jewellery.co.uk with your order number and reason for the refund request.
• Provide supporting documents, such as photos of the product if it’s damaged or faulty.

2. Approval Process:

• Once we review your request, we’ll notify you within 2-3 business days about its approval status.
• Approved requests will receive further instructions on how to proceed with the return.

• For approved returns, we’ll provide a prepaid shipping label (applicable for eligible regions).
• If you’re returning an item due to personal preference, the shipping cost will be borne by the customer.
• Ensure that the item is securely packaged to prevent damage during transit.

• Once we receive and inspect your returned item, we’ll process your refund within 5-7 business days.
• Refunds will be issued to your original payment method. Please note that processing times may vary depending on your bank or payment provider.
• If the item does not meet our return criteria, we’ll notify you, and the item may be sent back to you at your expense.